Returns and Shipping

Shipping

Please allow 1 to 3 working days for standard Royal Mail 48hrs tracked delivery.

Please allow 1 to 2 working days for DHL.

Deliveries are Monday to Friday, excluding public holidays. Any orders placed after 12pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

Please note delivery time is provided as a guide. During busy times it may be a little longer.

Expedited Delivery UK Mainland delivery options are dispatched the same day and usually arrive next day. We need to receive your order by Midday to process it as a next day delivery order. Delivery is Monday to Friday, excluding public holidays. Any orders placed after 12pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

Please note that any items sent via courier, or sent using our faster service will be liable to a surcharge if you live in the following areas: Ireland, Offshore, Highlands and Islands.

The following postcodes are also affected: AB31-38, AB40-56, IV, FK17-99, G83, KW, PA21-38, PH4-50, BT, HS, PA20, PA41-78, PH42-44, ZE, HS1-9, including all IM Postcodes

 

Returns Policy

You have the right to cancel your contract and return the goods at any time up to 14 days starting from the day after the date on which you receive the goods. Any paid delivery charge will be included in your refund once we have received your order to the address specified below. Please note the delivery charge refund will be to the value of standard delivery. The goods must be returned to us within 14 days from the date you notify us of the cancellation.

We will process your refund within 14 days of receipt of the products. You must take reasonable care of the goods while in your possession and wherever possible we would prefer that they be returned to us unused, in their original packaging and in the same condition as received. We reserve the right to deduct an amount if the goods have been diminished in value by handling them beyond what is necessary to establish their nature, characteristics and function.

The buyer is responsible for return postage costs.

 

Faulty Goods

If you receive goods which are faulty or have been damaged in transit, please contact: sales@straight2you.co.uk

In case the item has to be returned back to us it will be inspected and if it is confirmed as faulty then we will issue a replacement or refund.

If an item is not faulty following inspection, then we are unable to offer a replacement or refund.

If you need to return an item, please contact: sales@straight2you.co.uk with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

CLICK HERE to visit our returns form